Navigating the Look of Your LeaderSHIP

Navigating the Look of Your LeaderSHIP

As a result of the 30+ years serving in leadership roles, I have had the opportunity to engage with other leaders and their management styles. Those who I found least effective and with more issues were those who had not cultivated the skill of persuasiveness as...
THROW POOR BODY LANGUAGE TRAITS OUT OF THE WINDOW!

THROW POOR BODY LANGUAGE TRAITS OUT OF THE WINDOW!

There are so many times that I have both personally experienced and witnessed poor service as a result of poor body language. This has proven to be one of the most difficult areas for humans to control when servicing others. It is natural for us to react in some way...
HOW TO SUCK THE WIND OUT OF AN IRATE CUSTOMER!

HOW TO SUCK THE WIND OUT OF AN IRATE CUSTOMER!

Have you ever been in the middle of an argument with a customer and you have no idea how it escalated to where it was, how you even got in the middle of it and how in the world are you going to get out of it? Well you are not alone! I can speak from personal...